PRIVACY POLICY& Terms
At The Loft we are comitted to protecting your privacy online. Our privacy policy outlined below explains how we do this.
What Information do we collect?
When you sign up to start Pilates with us or make a booking we collect your email address and generally your contact number too. On some parts of the website we also ask for your full name and personal information including your contact details. From time to time we may ask you for further details, for example if you make an online payment we will need your address for example. When you arrive at your first session with us, we may ask you for information relating to your health and medical history.
How do we use your information?
We use the information you send to us to enable us to make a booking for you at the studio and a way to communicate with you about the studio. The information you provide as a client or a potential client enable us to service your purchases and make bookings. Any personal health or medical information you have provided is used to ensure that your needs are met in the studio and the service we provide you is appropriate and safe for your body. Unless you have informed us that you do not wish to receive further information about our products or services and studio specific information such as seasonal openings times or new instructors, we will continue to send you direct mail.
When do we share information?
We do not sell your personal information to others. We share your information with our software service provider, MindBodyOnline who process card payments and bookings for us. We also share your details with our accountancy software, Xero, which enables us to create invoices for you and track payments against our bank. Your personally identifiable information is kept secure. Only authorized employees, and contractors, e.g. instructors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.
Security
All personal and credit card information is held with MindBodyOnline and is encoded using secure encryption
DisclaimerS
Clients acknowledge that they have decided to voluntarily participate in a Pilates programme which will be designed and administered by The Loft Pilates Studio Instructors, based upon what they, in their professional judgment feel is appropriate. Clients further represent that there is no medical or physical reason that would prevent them from participation in this program of instruction or from using any of the equipment or facilities. If anything changes with regard to this clients will seek medical opinion before continuing with the program. Clients have been advised and realise that participation in Pilates presents some unavoidable risk of injury, especially to people who have pre-existing injuries, illness or medical disabilities and take full responsibility for any injuries that may occur. They recognise that many changes may occur as a result of Pilates exercise including but not limited to, possible short term aggravation of some symptoms, feelings of tiredness, lightheadedness, increased energy, mood changes etc. Clients also understand that they should stop exercising immediately if they detect pain, dizziness or discomfort of any sort during the course of the exercise program. Finally they take full responsibility for their personal belongings in the studio.
Terms & Conditions
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that The Loft Pilates Studio may alter the information on its web site from time to time. The Loft Pilates Studio shall have no liability arising from the use by any party of the information on this web site. The Loft Pilates Studio does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. The Loft Pilates Studio exclude all liability for contamination or damage caused by any virus or electronic transmission.
Return / Refund Policy
• Payment for all classes must be paid for prior to the scheduled class time to ensure your spot.
• Cancellations within 24 hours will not be refunded.
• Cancellations prior to 24 hours will receive a credit towards a future class based on availability and similar cost.
• All blocks are non refundable and have a six month time frame for the sessions to be used